Returns and Refunds Policy

Last updated: January 10, 2026

Sustainability and customer satisfaction

At ShadeFlair, we strive to minimize our environmental footprint while providing an excellent customer experience. Have questions about returns? Below, you'll find all the information you need to make your returns process as smooth as possible.

Returns (30 days)

To initiate a return, customers can send an email to:
📧 info@shade-flair.com with the following information:

  • Order number
  • Reason (optional)
  • Photos in case of damage or defect

Returns are processed through our logistics partner network. After submitting a return request, customers will receive further return instructions by email.

Non-returnable items

The following products are not eligible for return or refund:

  • Personalized products
  • Products of a personal or hygienic nature
  • Products returned outside the 30-day period

Important information

  • Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the product was delivered defective or the wrong product was received.
  • Disclaimer: ShadeFlair is not responsible for loss or damage during return shipments.
  • Refund: After receipt and processing of the return, the purchase amount will be refunded via the original payment method.
  • Processing Time: Returns may take up to 30 business days to process after receipt .

Frequently Asked Questions (FAQ)

Can I return my item without the original packaging?
No, returns without original packaging are not permitted.

How quickly will my return be processed?
Processing may take up to 30 business days after receipt .

Do I need to contact you before returning?
Prior contact is not required unless the product is defective or you have questions.

Company information

Customer service opening hours

  • Mon-Fri: 09:00-17:00
  • Sat-Sun: 10:00-16:00
  • Response within 1 working day

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